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Frequently Asked Questions – Shipping, Payment & Orders | Religieux Saint Christophe Belgium
Welcome to the official FAQ of Religieux Saint Christophe, an online store specializing in religious items in Belgium.
Here you will find all the information regarding:
- Customer account creation
- Online ordering
- Shipping costs in Belgium
- Delivery times
- Parcel tracking
- Returns and refunds
How do I create a customer account on Religieux Saint Christophe?
To create your customer account on our online store:
- Click on My Account or Sign In (at the top of the website).
- Enter your email address under Create an account.
- Complete the form (required fields are marked with an *).
- Click Register.
You will receive a confirmation email.
Please check your spam or junk folder if necessary.
Creating an account allows you to track orders, manage credits, and update your personal information.
How do I place an online order?
To order your religious items in Belgium:
- Click Add to cart.
- Go to your shopping cart.
- Check your selected products and quantities.
- Click Proceed to checkout.
- Enter your delivery address.
- Choose your shipping carrier.
- Select your secure payment method.
Your order is confirmed once payment has been validated.
How can I check shipping costs in Belgium without obligation to purchase?
Shipping costs are automatically calculated before payment.
You can:
- View a shipping price estimate
- Compare available carriers
- Check delivery times
No payment is required to see shipping fees.
The price depends on:
- Parcel weight
- Delivery country (Belgium, France, international)
- Selected carrier
What payment methods do you accept?
We accept the following secure payment methods:
- Bank card
- Visa
- Maestro
- Bancontact
- Bank transfer
Cheques are not accepted.
All payments are processed through our secure online payment platform.
How do I pay by bank transfer?
If you choose bank transfer:
- You will automatically receive our bank details by email.
- Please include the 8-letter order reference in the payment description.
Payment deadlines:
- 3 working days (Belgium)
- 4 working days (outside Belgium)
After this period, the order will be automatically cancelled if payment has not been received.
How are orders prepared?
Once your order is validated and paid:
- It is immediately prepared in our facilities in Belgium.
- Our staff carefully packages your items.
- Orders are not prepared at night.
Same-day shipping cut-off times
For same-day dispatch (working days only), your order must be validated and paid before:
- Bpost – Mondial Relay: before 10:00 AM
- DHL: before 12:00 PM
- DPD: before 12:00 PM
Orders placed after these times will be shipped the next working day.
How are novena candles prepared?
Our novena candles are kept in neutral stock.
Depending on:
- The selected design
- The chosen language
We print and personalize the candle upon order.
This process requires precision and care to guarantee optimal quality.
What are the delivery times in Belgium?
Delivery in Belgium
- 3 to 4 working days to a Pick-up Point®
Delivery to France and international destinations
- 5 to 10 working days depending on destination
Delivery times may vary during busy periods (religious holidays, end of year).
How do I know my delivery date?
The carrier will send you:
- An email
- Or an SMS
with the delivery date and an estimated time window.
Please check your spam folder if necessary.
How can I track my parcel?
Once shipped, a tracking number is sent to you by email.
You can also use the Guest Order Tracking feature:
- Go to the bottom of the website.
- Enter your 9-letter order reference.
- Enter your email address.
How do I track a Mondial Relay parcel?
The tracking number will be sent to you by email.
Any claim must be submitted within 14 calendar days after the parcel has been handed over to the carrier.
My parcel arrived damaged. What should I do?
If you are with the delivery driver:
- Take a photo of the parcel.
- Refuse delivery if necessary.
If the parcel has already been accepted:
- Take a photo of the closed box.
- Take a photo of the opened box.
- Take photos of any damaged items.
Send the photos within 5 working days to:
contact@religieux-saintchristophe.com
How do I return a product in Belgium?
You have 14 days after receiving your order to request a return.
Conditions:
- Items must be unused
- In perfect condition
- In original packaging
Return address:
Maison Halleux SRL
45 rue de l’Esplanade
4141 Louveigné
Belgium
A credit note valid for 1 year will be issued.
Sale items cannot be returned or exchanged.
Where can I see my refund?
Log in to your account → My Credits section.
Refunds can be:
- Processed via your original payment method
- Converted into store credit
- Transformed into a promo code upon request