Do you ship abroad?
Yes, we deliver anywhere in the world.
Right to retract
In accordance with Article L.121-20 of the Consumer Code, you have a withdrawal period of fourteen (14) clear days from the delivery of your order to cancel your order, without having to indicate any reason . This right of withdrawal is exercised in writing addressed to Maison Halleux srl (address below) by reminding the number of your order as indicated in the confirmation. We advise you to send us this retraction by e.mail. at the address to
In case of retraction, you must return to us the products in perfect state of resale and in their packing of origin duly sealed at your expenses all or part of your order to the Address Halleux srl - candles-novenas, 45 rue de l'Esplanade - B4141 Sprimont. Belgium at the latest within 8 days. We will refund your order within a maximum of 30 days.
Can I exchange an item?
Custom items will not be redeemed. Before confirming your order, you must check the order summary and your delivery details. Payment is made exclusively online and permanently validates your order. An invoice is sent with your order.
After sales - Liability
In case of defective product, you must return it within the warranty period of hidden defects. If the defect is found, Candles-Stories will return an exchange product or, in the event of unavailability, you will refund the defective product for the price paid and the cost of return. Candles-Stories can not be held responsible for any indirect damage that may arise from the purchase of products. Products may only be used in accordance with their usage; We invite you to read the precautions for use on each package.
How to track my order ?
You will receive a tracking number of the carrier you have chosen, when leaving your package with the link to track your order. We advise you to follow your package. Do not delay in claiming if your package did not arrive within the time specified on your follow-up. Our deliveries are made between 1 to 7 days maximum.
Can I contact delivery people?
You can contact the transport company through e-mail or phone number on the carrier's website.
What are the delivery options?
You will have the choice between different carriers.
We work to find you the best price list even if the candle is a heavy article
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