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Delivery and tracking
Before ordering
Served destinations, available carriers, charges and the applicable delivery time are communicated before the final order. The total time includes preparation, any manufacture or personalisation, and transport. For made-to-order products, check the specific time disclosed before purchase.
Delivery times and delay
Unless another period is expressly agreed, delivery takes place within 30 days of concluding the contract. If we cannot meet the agreed deadline, we inform you. You may set an appropriate additional period and then terminate the contract if delivery does not take place, with repayment of sums due without undue delay. Statutory cases permitting immediate termination remain applicable.
Parcel tracking
After dispatch, we send the available tracking number. Consult your confirmation, account or guest order tracking for useful information.
Damaged, incomplete or lost parcel
Contact contact@religieux-saintchristophe.com with your order reference and a description. Photos of the parcel and items help us handle the case. When the carrier is offered by our shop, risk remains with us until you or your representative physically receives the goods. Carrier complaint deadlines do not remove your statutory rights against us.